Refund policy

Coffee (Perishable Items)

Because coffee is a perishable product, we do not accept returns on coffee.

That said, if something isn’t right, we want to fix it. If your order arrives with a defect or there’s an issue with what you received, please reach out within 14 days of delivery at coffee@goodgroundsfl.com

We’ll work with you to make it right—whether that means a replacement, support with brewing, or another solution.

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Merchandise (Non-Coffee Items)

For all non-coffee items, we accept returns or refunds within 30 days of delivery for items that are unused, defective, or damaged.

• Customers are responsible for return shipping costs
• Items must be unworn and unwashed
• Proof of issue is required

To start a return, email coffee@goodgroundsfl.com with:

• Your order number
• A clear photo showing the defect or damage

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Quality Guarantee

We take pride in our coffee and stand behind every bag we roast. If your coffee doesn’t meet expectations, let us know.

We’re here to help—whether that’s dialing in your brew, replacing your coffee, or finding the right solution for you.